MethodKit for Service Design in Hotels

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MethodKit for Team Development was made in collaboration with Pagoda.


We have created a tangible tool for hotels to work more creatively and stuctured in the development of new and existing venues. It is hard to keep everything on one’s mind. And even if you do manage to reach an understanding, the rest of the team might not!

MethodKit for Service Design in Hotels is a deck of cards that helps you clarify thoughts and align your work. It gives you an overview of the key aspects of designing the service and guest experience in a hotel.

MethodKit for Service Development in Hotels contains 58 illustrated aspect cards, each with a key issue or method that aids in defining and giving structure in Service Design. The cards become catalysts to accelerate the development process through discussions within the organisation. They support you when you get stuck and provides your team with overview. We believe that the cards makes things so much easier.




MethodKit for Service Design in Hotels can be used in a range of different situations. Define the guest and service experience in hotels, discuss either existing locations and how they can be made better, or when building new hotels. You can sort out what is important and discuss with support from the cards. Use them to in follow-up meetings, on walls, for making mind maps, to do evaluations, or with clients.

Explore How to use MethodKit in general.


Paper: 350g/m3
Lamination: Matte
Printed: in Stockholm

Additional information


Arabic, Arabic (Release: May 31), English, English (Release September 14), English (Release: Sept 14), French, French (Release June 30), French (Release: May 31), German, Portuguese, Russian, Russian (Release: May 31), Spanish, Swedish


Large, ~A6, Small, ~A8, Medium, ~A7

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