Order confirmation
When you have confirmed your order, an order confirmation is sent to you via e-mail, then a second confirmation when we have dispatched your order.
Time of dispatch
Normally 1-2 working days.
Partner for our deliveries
We cooperate with FedEx to deliver your order.
Within Sweden: A-post or DHL.
Experience shows that orders to Brazil can take some extra time due to Customs handling.
Customs fees & duty
Important: We cannot guarantee that you will or will not be charged any customs fees or duties. Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. This applies only to orders outside the EU.
Delay
In the case of delayed dispatch you have the right to cancel the purchase. Please note that delays in customs and transit are outside our control.
Purchase on approval and right to exchange
You have the right to open the package in order to take a closer look at the product. In case you would like to return or exchange the product, you will pay the return shipping cost yourself. Products you wish to return shold be sent to the following address:
Dreamlogistics AB
Sweden
Complaints and defective goods
When it comes to complaints or defective goods, MethodKit follows the Swedish consumer law Konsumentköplagen. MethodKit pays the shipping cost in case of product errors. Remember to keep your receipt if you return a product. Please contact MethodKit before returning a product.
Address:
Dreamlogistics
Att. methodkit.com
Fanérgatan 14B,
566 33 Habo
Sweden
Personal data protection policy
MethodKit follows the Swedish law on protecion of personal data, and will handle your personal data carefully. Purchasing a product from MethodKit, means you agree on the storage of your data in our database. The purpose is that we need to be able to fulfill our obligations towards you as our customer, and to communicate with you. Your personal data will not be shared to a third party. Your payment via Paypal is protected via SSL-certificate and PCI.
In case of a disagreement
We follow the recommendations of the Swedish National Board for Consumer Disputes Allmänna Reklamationsnämnden (http://www.arn.se/English/English/)
Customer service
Normally answer within 24 hours on working days. hello@methodkit.com
